Operations and Quality Manager

Role Overview:

The Operations and Quality Manager will oversee daily operations, ensure productivity and quality standards are met, and drive process improvements within the wellness department. The manager will play a pivotal role in enhancing operational efficiency, managing team performance, and upholding our commitment to excellence in wellness services.

Key Responsibilities:

1. Operational Management

• Oversee day-to-day operations, including staff scheduling, leave management, and resource allocation.
• Ensure smooth execution of wellness programs and services, resolving operational challenges promptly.
• Monitor team productivity and address performance gaps effectively.

2. Quality Assurance

• Develop and implement quality control procedures to maintain high service standards.
• Conduct regular audits and assessments to ensure compliance with company policies and wellness industry standards.
• Address customer feedback and implement corrective actions to enhance service quality.

3. Process Improvement

• Analyze existing processes to identify inefficiencies and recommend improvements.
• Develop and implement streamlined workflows to enhance productivity and cost efficiency.
• Collaborate with teams to introduce technology or tools that support operational excellence.

4. Team Leadership

• Mentor and guide staff to achieve individual and team performance goals.
• Facilitate training sessions to enhance skills and knowledge of wellness programs and operational practices.
• Foster a positive and collaborative work environment.

5. Reporting & Analytics

• Track and report key performance indicators (KPIs) related to operations, quality, and productivity.
• Prepare regular reports and presentations for senior management on operational performance and improvement initiatives.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations and quality management, preferably in the wellness or service industry.
• Strong analytical skills and a proven track record in process improvement.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in productivity tools (MS Office, project management software, etc.).
• Familiarity with wellness industry standards and practices is a plus.

Key Skills:

• Attention to Detail – Ensures accuracy and thoroughness in all aspects of work.
• Efficiency-Oriented – Constantly seeks to improve systems and workflows.
• Leadership Skills – Inspires and guides teams toward achieving goals.
• Customer-Centric – Prioritizes customer satisfaction in all operational decisions.
• Problem Solver – Effectively identifies and resolves issues under pressure.

Benefits:

• Competitive salary.
• Opportunity to work in a dynamic and growing organization

Why Join Us?

• Be part of a growing, dynamic wellness organization.
• Opportunity to drive operational excellence and strategic impact.
• Work in a collaborative, fast-paced environment.